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Internship at Workday

Technical Support Delivery Intern

 25 vacancies available

 Modality: Hybrid

 Location: Workday Costa Rica

About the internship
 Specialty: Technical Support
 Duration: 6 months

Workday Internship Program

Ready for your career to shine? At Workday, we believe that the next generation of talent is essential to our success, which is why we seek hard-working students with open minds, new perspectives and bright ideas to join our Intern & Co-Op Program. During the 23-week internship experience, you’ll make an impact at Workday by engaging in meaningful work, all the while forging professional connections, and strengthening your skills in an encouraging environment. Plus, you’ll be encouraged to bring your brightest self to work with coaching and mentorship, connection events and exposure to Workday’s stellar culture while living our Core Values.

About the Role

As a Technical Support Delivery Intern, you will provide technical support to customers and consultants on complex products and applications. You will diagnose and troubleshoot highly technical and sophisticated application issues, report technical and functional issues/product defects to Engineering teams, and collaborate with multiple stakeholders through resolution. The Technical Support Delivery Intern will also ensure outstanding customer experience through strong and timely communication on the status of issues as well as escalations, until an acceptable solution is delivered.

Responsibilities:

  • Troubleshoot and resolve complex technical/functional issues related to our products & services.
  • Understanding of Cloud-based (SaaS) web application products
  • Maintain a high level of customer satisfaction by providing timely and accurate solutions.
  • Document customer interactions, issues, and resolutions in the CRM solutions like Salesforce , JIRA, etc.
  • Participate in training sessions to enhance technical knowledge and customer experience skills.
  • Maintain your knowledge of new functionality and compliance changes
  • Contribute to our Knowledge-Centered Service (KCS) by creating Knowledge articles
  • Ability to collaborate with multiple partners across a diverse organization
Strategic skills
  • Analytical Problem-Solving: Ability to approach complex, unstructured application errors critically and perform root-cause analysis.
  • Cross-Functional Collaboration: Aptitude for partnering with diverse internal stakeholders, including Engineering, Product, and Delivery teams, to resolve technical defects.
  • Technical Translation & Communication: Clear written and verbal skills (bilingual in English and Spanish) to translate complex technical diagnostics into non-technical terms for end users.
  • Customer-Centric Mindset: Dedication to delivering an outstanding customer experience with timely updates, empathy, and strong ownership through issue resolution.
  • Adaptability & Time Management: Agility to thrive in a fast-paced environment, manage multiple priority tickets, and adapt to shifting requirements or on-call needs.
Technical skills required
  • Cloud & SaaS Fundamentals: Core understanding of Cloud-based (SaaS) web application architecture and web technologies.
  • Computer Systems & Hardware Basics: Foundation in operating systems, mobile devices (iOS/Android), and general hardware/software troubleshooting.
  • CRM & Ticketing Systems: Working knowledge or familiarity with industry-standard support and tracking platforms such as Salesforce and JIRA.
  • Knowledge Management (KCS): Ability to contribute to Knowledge-Centered Service by authoring and maintaining technical knowledge base articles.
  • Degree Alignment: Currently pursuing a Bachelor’s degree in Computer Science, Information Technology, or a related technical field.
Recruitment process
  • Profile Review & Shortlisting: Initial Candidate Screening. Review incoming applications and resumes against basic requirements to select top candidates for initial contact.
  • Recruiter Phone Screen (PS):Initial Recruiter Alignment. Conduct an introductory call with the Recruiter to evaluate communication skills, availability, and alignment with basic qualifications.
  • Hiring Manager (HM) Interview: Virtual Technical Assessment. In-depth virtual interview focusing on technical competencies, problem-solving abilities, and team fit.
  • Candidate Selection: Final Decision Phase. Evaluate interview feedback across stakeholders to select the top candidate for the role.
  • Job Offer: Offer Extension & Negotiation. Extend the formal internship offer, outlining compensation, program dates, and schedule details.
  • Background Check (BGC):Targeted for December. Initiate background checks and compliance verifications ahead of the February start date.
Office location
About the company

Workday is a leading provider of enterprise cloud applications for finance and human resources, helping customers adapt and thrive in a changing world. Workday applications for financial management, human resources, planning, spend management, and analytics are built with artificial intelligence and machine learning at the core to help organizations around the world embrace the future of work. Workday is used by more than 10,000 organizations around the world and across industries—from medium-sized businesses to more than 50% of the Fortune 500. For more information about Workday, visit workday.com.

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